COVID-19 Response Update
Management Office: In order to maintain management responsibilities to our communities, office staff has been minimized with all other staff working remotely until authorized to return to the office. Protocols have been put into place in compliance with government guidelines as we are permitted to re-open.
Community Inspections: Community inspections are being conducted weekly. Items that are being noted on inspections include unapproved improvements, self-help work orders, certified demand letters for (severe) lawn maintenance and other self-help violations Routine monthly inspections will resume in the month of June. If owners are experiencing difficulties related to the pandemic, a request for more time to cure the violation/concern can be submitted to the Board for review.
Suspension of Board Meetings: Until restrictions are amended to allow group gatherings, in-person board meetings have been suspended. Any necessary board meetings will be held by teleconference. Notice of any teleconference board meetings will be posted to the website and sent as an email blast as in the past. The meeting notice will include information necessary for owners to participate in the teleconference meeting.
We will continue to monitor this situation and keep you informed of any changes. Please contact us if you have any questions or concerns at 713-776-1771 or email at email@example.com.
COVID-19 Online Resources
Tealbriar CIA encourages all our homeowners to be up to date with the latest information regarding the COVID 19 epidemic. The public is encouraged to follow these COVID 19 websites and social media platforms for ongoing updates. For accurate and reliable information, please be sure to visit any of these online resources:
Centers for Disease Control and Prevention https://www.cdc.gov/ Texas Health and Human Services https://dshs.texas.gov/ Harris County Public Health https://publichealth.harriscountytx.gov/ World Health Organization https://www.who.int/ City of Katy https://www.cityofkaty.com/home
2020 Annual Assessment Payment Reminder
The annual assessments were due on January 1, 2020. They are considered late after January 31, 2020.
We encourage all owners to submit payment for any outstanding assessment balances. Collection notices will be sent to all owners with an account balance in the coming weeks. If owners are experiencing difficulties related to the pandemic, a request can be submitted for payment deferment and/or extended payment plans to the Board for review. Please contact Pennie Johnston in our accounting department at MASC Austin Properties, Inc. via phone at (713) 776-1771 or via email firstname.lastname@example.org to make the necessary payment if you haven't paid your 2020 annual assessments.
Make Sure To Submit Before Starting An Improvement
We have noticed many homeowners are taking advantage of this time to make improvements to their home. Just as a reminder if you are making any type of improvement to the exterior of your home, you must first submit an Architectural Improvement request form to MASC Austin Properties, Inc. before starting the work. (This includes painting the exterior, room addition, and replacement of the roof, driveway and fence.)
You can find the required form on under the DOCUMENTS tab. Please make sure to submit the form with the necessary information and samples for a quicker response. We are receiving several applications and processing as quickly as possible to avoid delays in the work being done.
MAKE SURE TO SIGN UP FOR THE NEW TOWNSQ APP TO MANAGE YOUR ACCOUNT AND PAY ONLINE
MASC Austin Properties, Inc. is excited to announce the launch of TownSq — a new all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your association – any time on any device. Manage your account and access the resources you need when you need them.
Download the app and register to:
• Easily communicate with your management team
• Manage your account and pay online
• Get up-to-date news and alerts
• Request and review status of service inquiries
· Engage with one another
· Access important association documents
· And more!
To register your account, please log onto www.townsq.io, use your account ID and the association zip code (77498). Set your password and account preferences and you will then be ready to start experiencing community your way with TownSq. Please contact us if you have any questions regarding this new process as we are excited to offer these new services to your community.
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